Chris Tilly is professor of Urban Planning and Sociology at UCLA. Tilly holds a joint Ph.D. in Economics and Urban Studies and Planning from MIT. For over thirty years, he has conducted research on low-wage and precarious work and policies to improve conditions and reduce inequalities in the workplace. His books include Half a Job: Bad and Good Part-Time Jobs in a Changing Labor Market; The Gloves-Off Economy: Labor Standards at the Bottom of America’s Labor Market; and most recently, Where Bad Jobs are Better: Retail Jobs across Countries and Companies. His work on outsourcing includes Under construction: The continuing evolution of job structures in call centers, and the book chapters “When firms restructure: Understanding work-life outcomes” in Work and Life Integration: Organizational, Cultural, and Individual Perspectives (Ellen Ernst Kossek, Susan J. Lambert, eds.) and “Too many cooks? Tracking internal labor market dynamics in food service with case studies and quantitative data” in Low-Wage America: How Employers Are Reshaping Opportunity in the Workplace (Eileen Appelbaum, Annette Bernhardt, and Richard Murnane, eds.).