Employment Opportunities

Success Coach, ERN (Employer Resource Network)

Position Summary

This position provides complex information and referral services to employees affiliated with the Southwest Michigan Employer Resource Network.  Responsible for assisting employees in referrals to community agencies, overcoming barriers and maintaining employment.  Responsible for case files ensuring file maintenance is completed in a timely and accurate manner.  Responsible for tracking ERN performance measures and submitting monthly reports in a timely and accurate fashion.

Duties and Responsibilities

Interview, conduct needs assessment and develop client assistance plans and verify eligibility documentation. Work in collaboration with human resources, supervisor and management to identify employees who will benefit from coaching. Assist workers in accessing tools, training or services needed to overcome employment barriers. Serve ERN companies and their employees by promoting utilization of ERN services and resources while ensuring easy access to program related services.  Assist in recruiting employees to utilize the program by developing and distributing marketing materials.  Identify additional barriers to maintaining employment and assess appropriateness of training and education.  Meet deadlines and reporting requirements as identified by management and ERN board.  Establish and maintain appropriate links to internal and external employee resources.  Perform other duties as assigned.

Job Requirements

Associate degree and minimum of one year experience working in employment related field. Bachelor's degree preferred.  Bilingual in Spanish preferred.  Excellent interpersonal and communication skills required.  Must have reliable transportation as daily travel between ERN employers is required.

Education and Experience

Experience in case management, file management, and employment placement.  Demonstrated ability to organize, manage time, prioritize and maintain confidentiality.

Direct Reports

This position has no direct reports.

Download a PDF of the position announcement. Please submit your application by Friday, January 26, 2018.


Institute internships are paid, time limited, educational opportunities that develop out of the project work of our research staff. Internships typically occur during the summer months but do occasionally become available at other points in the year. If you are interested in an internship with the Upjohn Institute, please submit a resume to hr@upjohn.org.

About the W.E. Upjohn Institute for Employment Research

Since 1932, the Upjohn Institute has functioned as one of the world’s leading independent labor economics research organizations, seeking to research the causes and effects of unemployment and to devise ways and means of alleviating unemployment. The Institute has an outstanding research staff, and it houses the administrative arm of the local workforce development programs. The combination offers a rich source of data and opportunities for operational experimentation.  

Application Instructions

Submit CV/resume and letter of interest to hr@upjohn.org.

Equal Opportunity Employment

The Upjohn Institute is an Equal Opportunity Employer and as such, is committed to affirmative action steps to help achieve a goal of equality in the treatment of employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age height, weight, national origin, veteran or disability status in hiring, promotion training and development, compensation, transfer, termination, disciplinary action, and all other personnel actions and Institute related functions and activities.