Customer Service

How to order

To order any Upjohn Institute publication, to request a catalog or information, or to be added to the Institute's mailing list or email list, please respond using any of the following methods. Customer service representatives are available Monday through Friday between the hours of 7:00 a.m. and 3:30 p.m. Eastern time.

(Toll-free in the U.S.A.) 1-888-227-8569 or 1-269-343-4330
Fax - 1-269-343-7310
Download our Order Form
email - publications@upjohn.org

Publications Department
W.E. Upjohn Institute
300 S. Westnedge Ave.
Kalamazoo, MI 49007-4686

Payment

All orders must include payment by check, credit card information, or purchase order. Checks must be payable to the Upjohn Institute in U.S. funds drawn on a U.S. bank. All prices are subject to change without notice.

***The Institute does not accept payment via electronic transfer of funds.***

Returns

Books must be in resalable condition and returned within six months of invoice date. Invoice number is required to give credit. Shortages and defects must be reported within 30 days.

Shipping and handling

Books to the U.S. are $5.00 for the first book or report and $2.00 each additional. To all other countries add $7.00 for the first book or report and $2.00 for each additional. Please allow for a four- to six-week delivery time for orders shipped outside the United States.

Expedited shipping is available worldwide. Overnight orders placed after noon Eastern time may not be shipped until the following day. Contact us for pricing and details.

We do not charge to ship CD-ROM products except when expedited shipping is requested.