Excellence at WorkEvelyn Ganzglass, Editor First Chapter | Table of Contents 173 pp. 1992 $17.00 paper 978-0-88099-122-3 State-level initiatives are proposed that address key issues affecting the competitiveness of the U.S. economy. "The policy recommendations in this volume break new ground in applying principles of total quality management to the delivery of state services. Anyone concerned with the role of government in the 1990s will find this book well worth reading." –Raymond C. Sheppach, Executive Director, National Governors' Association |